Shipping
Shipping Carriers
We work with trusted carriers like USPS, UPS, FedEx, and DHL to ensure fast and reliable delivery of our products.
Order Processing and Shipping Time
Orders are typically processed within 1-2 business days and shipped within 3-5 business days. Delivery time may vary depending on the destination country.
Package Tracking
Once your order is shipped, we will provide a tracking number and a link to track your package on the carrier’s website.
International Shipping
We offer international shipping to many countries worldwide. Shipping fees, delivery times, and customs regulations may vary based on your location and selected carrier.
Change Requests
If you need to change the shipping address or method after placing an order, please contact our customer service team promptly for assistance.
Lost or Damaged Packages
In the unlikely event of a lost or damaged package, please contact our customer service team immediately for resolution.
Returns
Return Window
You can return items for a full refund within 30 days of the order date.
Eligibility
The 30-Day Money-Back Guarantee applies only to in-stock items.
Refund Conditions
To qualify for a refund, products must be returned in their original factory packaging, unused, unopened, and with all paperwork and accessories.
Responsibility for Fees
Customers are responsible for outbound and return shipping fees, as well as handling charges when returning products.
Initiating a Return
To initiate a return for a refund, please contact our customer service team via email or phone.
Refund Processing
Refunds are typically processed within 5-7 business days after receiving the returned item.
Refund Exclusions
Shipping, handling, or related charges are not eligible for a refund and will be excluded from the refunded amount.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately for assistance in arranging a replacement or refund.
Refund Policy Exceptions
Certain exceptions may apply in specific circumstances. Please refer to our full refund policy or contact our customer service team for further details.
Additional Information
For more information about our refund policy, please visit our website or reach out to our customer service team for assistance.